Introduction to Telephony - Customers infrastructure and the challenges they face

This course will build on your existing knowledge gained from the course 'What We Do and How We Do It'. In this course you will learn about why customers choose Spearline, the basics of a phone call, IVRs, conferencing and the key metrics involved.

Interested in this course? Email us at [email protected]

Course curriculum

1

About the course.
- Welcome.
- What to expect.
2

Why Spearline?
- Our customers.
- Infrastructure and coverage.
- Unique Selling Point.
3

The basics of a phone call.
- Connection and PDD.
- Connection fails.
- Real world example.
4

What is an IVR?
- IVR Introduction.
- IVR systems.
- DTMF Introduction.
- DTMF.
- DTMF fails.
- Real world example (IVR & DTMF).
5

Pop Quiz!
- Pop quiz.
6

What is a conference?
- Introduction to conferences.
- DTMFs and business impact.
7

Key metrics.
- Audio quality metrics.
- Audio codecs.
8

Exam.
- MCQ